Guests with special needs are asked to discuss their requirements with us prior to making their reservation in order to avoid any misunderstandings that could lead to disappointment. We will be able to advise you on the suitability of our Resort, accommodation and facilities plus discuss any reasonable request for equipment.
Please take the time to consider
what information would be useful to us in planning for your stay such as, do you have the ability to walk but cannot negotiate stairs; if you use a wheelchair do you require full access and is the wheelchair a standard size. Do we need to consider any special storage requirements for equipment or medication and if you are bowling can you manage the step on the rinks? If you
have visual or hearing impairments or dietary requirements such as gluten free or vegetarian please do inform us so we are prepared.
With over 600 Guests checking-in around the same time our Reception is busy so please do not wait until your arrival to share the above information with us.
Any special arrangements must be agreed at the time of booking and confirmed by you using the designated
“Special Requirements” Request Form prior to your arrival and this will be noted on your confirmation. Potters do not accept any liability for any costs incurred for special arrangements not agreed by us and such costs may be forwarded onto you.
Our Resort does not have a resident doctor or nurse and is not equipped to provide special medical attention. If any member of your party requires such attention please do make sure you have adequate arrangements in place prior to making your reservation.
Your safety is our concern, therefore if you are unable to hear a fire alarm, use a wheelchair or cannot descend stairs in the event of an emergency evacuation please discuss our special arrangements.
Copies of these notes are available in a large print format, PLEASE CALL 01502 730345