Corporate Terms of Service
The fairly dull but completely necessary small print
Prices and Supplements
All prices quoted are per person, unless otherwise stated. All Corporate bookings are exclusive of VAT, which will be charged at current UK VAT Rates.
A deposit of 50% of the total booking value is required to confirm the booking and the balance nearer the time. We accept payment by Company Debit or Credit Card, BACs transfer is also acceptable, please ask for further details.
Arrival and Departure Days
Arrival is from 4pm and we ask that all accommodation is vacated by 10am and you leave the Resort by 11am on your day of departure.
Drinks are inclusive from 4pm on arrival day until close of bars, we actively discourage irresponsible drinking and so drinks with ultra-high Alcohol By Volume or caffeinated drinks, such as Shots, Liquors and Energy Drinks, are not included. We also carry a list of premium items to pay with touchless card payment, for alternatives to all the popular brands already included free.
Private Lounges are available for bookings with a minimum of 4 persons or more , in your Lounge you will find a ‘magic fridge’ stocked with self-serve beers, wines and soft drinks, with our compliments. We will also provide coffee, tea and fresh milk. Just let us know if you have any dietary requirements prior to arrival. Your three-course evening meal will be served from 6.30pm - 8.30pm and breakfast from 8.30 am to 10.30 in your Private Lounge, please advise your preferred time when making your event booking.
Sports & Activities
If you are looking to add some team building activities for your party, we have a variety to choose from which we are able to arrange. These must be pre-booked prior to arrival, please ask for details and prices. Please note, many activities come with a degree of risk and guests are advised to take care as participation is undertaken purely at your own risk.
Celebrating a special occasion? Rewarding a member of your team? Or just saying ‘Thank You’, we can make your event even more special. We can organise in-room treats, balloons, streamers, drinks, cakes, flowers and much more. What we can offer is only limited by your imagination. So turn your event into a memorable occasion, just let us know when making your booking .
Resident Photographer and Social Media Pictures and Videos
Pictures and videos are shot on Resort for publication on our website, in our marketing materials and on our social media channels. If you would rather not appear then please make this known to the photographer / videographer at the time.
Wifi is provided free of charge, but availability and strength is not guaranteed, and is provided subject to third party terms and conditions which can be accessed when using the system.
Only devices with a web browser and an ability to be able to connect to a public service can access Potters Wifi network. We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party has illegally downloaded content or otherwise engaged in unlawful activity whilst using this facility.
Courtesy and Respect
Our team works hard to look after you during your event and will always be kind and polite. Please show them the same courtesy. Inappropriate behaviour, including verbal abuse, uninvited physical contact, or any other discourteous behaviour will not be tolerated. We would hate to see it happen, but if any persistent bad behaviour, towards other guests or members of our team is reported, we will ask those guests to leave the Resort. In these circumstances, no refund will be made.
In accordance with government legislation, smoking is not permitted in any enclosed public space. For the comfort and benefit of our guests who wish to smoke, external covered areas are available. Electronic cigarettes and equivalents are permitted in certain areas of the Resort, but please be considerate to other guests. Our full policy is available on request.
Keeping you safe
All government guidance is strictly adhered to, and we have been awarded the VisitEngland “We’re Good To Go” certification, which is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
For as long as we are all living under the cloud of Coronavirus, Potters will stand as a beacon of excellence, allowing you to get away and enjoy a much needed short break with friends and loved ones in a safe and, above all else, FUN environment.
It is important for guests requiring special assistance to discuss your requirements with our experienced team prior to confirming your booking, to avoid any misunderstandings that could lead to disappointment. We will be able to advise you on the suitability of our Resort, accommodation and facilities, plus discuss any reasonable requests for equipment.
The fairly dull but completely necessary small print
The following Booking Terms and Conditions cover the important elements of the booking process and your rights. Comprehensive terms and conditions are published on our website at pottersholidays.com/terms-and-conditions and we recommend all guests read through these.
Confirmation of Booking and Your Contract
When you make your reservation, you will be required to confirm your booking and by doing so you will enter into a Contract with Potters Leisure Limited and these Booking Terms & Conditions will apply.
Amendments to your reservation
After your confirmation has been issued you may wish to make some amendments to your reservation. We will always try to meet with your request, however a charge of £6 per person per amendment will be made. Where major amendments (change of date or duration) are made within 56 days of the start date of your event, this will be treated as a cancellation and subject to the ‘Cancellation Charges’ shown.
Cancellation by you
If for any reason you have to cancel your event, cancellation charges will be incurred. Outside 8 weeks, the deposit payment is forfeited 56-28 days prior to arrival 50% will be forfeited 27 days prior to arrival all monies paid will be forfeited This contract is governed by English Law and is subject to the exclusive jurisdiction of the Courts of England and Wales.
Cancellation after the start of your event
Where a guest detailed on your event booking has to cancel after commencement due to any reason, refunds are not given
Coronavirus Book with Confidence Terms & Conditions
Your event booking is covered by The Potters Resort Book with Confidence Guarantee. The Guarantee is free of charge and applies to all existing and new event bookings for 2020 and 2021. For full details of our guarantee, visit pottersholidays.com/coronavirus-guarantee.
If we change your event booking
Very occasionally, it may be necessary for us to make changes to event details both before and after your booking has been confirmed. As this is usually the result of circumstances totally outside of our control, we must reserve the right to do so. Most changes will be of minor nature. In the rare event of our having to make a major change, we will notify you as soon as possible. We will then offer you the choice of A) accepting the changed arrangements, or B) purchasing an alternative event, if available (and paying or receiving a refund in respect of any price difference), or C) cancelling your event and receiving a full and prompt refund of all monies paid. We regret we cannot be responsible for any costs and expenses you may incur as a result of any change.
If we cancel your Corporate Event
Very rarely we may find it necessary to cancel, but, we must reserve the right to do so. However, we will only cancel if: A) You fail to make payment in full and on time, B) if we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or C) it is possible we may cancel a particular event if we have sold insufficient capacity to enable the event to be operated within an acceptable standard of both atmosphere and viability. In the event of cancellation (other than due to your default in payment) we would return to you all money you have paid us. No liability for any other costs which may arise from such cancellations can be accepted by us. D) we are continually refurbishing and updating the Resort with new facilities and accommodation, sometimes it is unavoidable that these plans will affect events booked in advance and accepted in good faith at the time of booking, where this causes a change to your event we will endeavour to inform you with as much notice as possible and offer you alternative dates or if necessary we may be forced to cancel your event with us, in this unlikely occurrence a full refund of all monies paid will be made to the event leader. Potters Leisure Ltd cannot be held liable for any 3rd party and/or any other expenses associated with any cancellations howsoever caused.
Policy of Fair Trading
We take every care to ensure that the details of our website are accurate regarding the descriptions of the services and facilities available or planned to be available at Potters. The operation of Potters is subject to legislation and guidelines laid down by the ‘Health & Safety Executive’ and Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. All photographs used in our brochures, website and other marketing materials are intended for general guidance only. It is possible that in some circumstances, some accommodation or a particular facility may have to be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside of our control. We therefore reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay any compensation for any inconvenience caused.
The incredible demands of Potters entertainments programme means we reserve the right to substitute another act/artist without prior notice or refund. Any compensation payments due to change of visiting acts/entertainment will be made at the discretion of Potters Leisure Ltd.
We sincerely hope you will not encounter any problems during your event. In the unlikely circumstance that you do, you must notify us immediately. Most problems are capable of being remedied on the spot and we will do our best to ensure they are. Should you remain unhappy, you must put any unresolved complaint in writing to us within 28 days of the end of the break, addressed to the Partnership Manager. We will then investigate the matter so that an amicable resolution can be reached. We regret we cannot accept liability for any claim not notified to us in accordance with these Booking Terms and Conditions.
Visitors and Non-Residents
are not permitted without prior arrangement with the Management. Sporting and all Club facilities are not available for non-residents.
All vehicles are parked completely at the owners’ risk. No liability will be accepted by the company for any damage however caused. Car parking is complimentary.
Potters Leisure Limited has a responsibility for the welfare of all its guests and therefore reserves the right to end the event if any guest whose unreasonable conduct may impair the comfort and enjoyment of other guests, e.g. excessive noise.
Potters Leisure Limited cannot accept responsibility for any valuables unless deposited at Reception and an official receipt obtained. This includes loss or damage to any valuable left in accommodation, on the premises or in any motorised transport.
The facilities and activities listed, and the entertainment offering described on the Potters Resort website and within brochures and other marketing material is intended for guidance only. It is likely that some facilities and activities will not be available, whilst others not detailed will be. The entertainment offering is also subject to change, and we reserve the right to do so without prior consent. This is because of the changing Governmental guidance and bookings are accepted in good faith and on the understanding that any specific facilities, activities, entertainment or service will not be operated against any prevailing government guidelines and this is not cause for compensation or non performance of our contract. We will always aim to provide the best experience possible whilst always putting our guests, our teams and our community’s safety first and foremost at all times.
For health and safety reasons and to protect all our guests, we cannot accommodate anyone who has or has just had an infectious medical condition, without a doctor’s certificate to confirm that any such condition is no longer contagious. You should inform us immediately should any such condition develop in any member of your party within the 14 days prior to your arrival date. Your event booking is accepted on the understanding that Norovirus and/or similar contagious bugs, which spread from person to person either directly or indirectly via surfaces, can be present in the general population at large and can affect any public space, are beyond our control. Your event contract is issued on the understanding that the company operates as one such public space and therefore cannot be immune to the potential of Norovirus and/or similar bugs circulating amongst the general population. Whilst we will do all we practicably can to reduce such possibilities, we cannot be considered negligent or accept liability for damages however caused, including illness, loss of enjoyment or resulting costs, because of such public health risks that are introduced to Potters Resort. If you are affected by such a condition, you are required to report the fact immediately in order for us to inform staff dealing with you and your accommodation. You, and anyone you have been in close contact with, at the sole discretion of management, may be confined to your room(s) and requested to leave the Resort at the earliest opportunity. If we suspect you are a risk or potentially contagious to other guests and staff at Potters Resort, we will confine you and end your stay immediately. All monies paid from that point will be refunded only given that you report the condition immediately and exercise full compliance with management requests to help us all protect and limit the spread of infections on Resort.
All guests are required to complete a health questionnaire and undergo a temperature screening on arrival. Should any guest have an abnormal temperature, or any other Covid-19 symptoms, they will not be permitted to stay and they, as well as all guests who have shared their mode of transportation, will be asked to leave. If any guest experiences any symptoms that are Covid-19 related whilst on Resort, they must make this known to Potters Resort’s management, who will isolate them whilst arrangements are made for them, and all guests who are sharing accommodation and a Private Lounge, can safely leave the Resort.
All monies paid from the time of the event’s termination will be refunded, but only if the guest reports their condition immediately and exercises full compliance with management requests to help protect the well-being and safety of all guests and team members.
All guests are required to give their name and contact telephone number to Potters Resort as a condition of booking and in compliance with Government instruction. Potters Resort will retain this information for as long as the Government instructs as part of their track and trace initiative and all records will be handled in accordance with full GDPR compliance.