Helpful Information

Supplements and Prices

All prices are per person per break, and all supplements are per adult and child per night, unless otherwise stated.

Accommodation

Bungalows close to the main Resort building are in great demand and so if this is a requirement because of medical conditions please discuss this with the Reservations team at the time of booking to check availability. Our single bungalows are in the centre of the Bungalow complex.

Our Reservations team will ensure that the room you are allocated matches your party’s requirements. However, if you would like to secure a specific room for your break, a small charge of £12 per room, per break will be applied. However, if, because of circumstances beyond our control, we cannot honour a specific room number request, the charge will be refunded and the best alternative accommodation offered.

Arrival and Departure Days

Our breaks generally begin on Fridays and Mondays. Arrival is from 3 pm and we ask that all accommodation is vacated by 10 am and you leave the Resort by 11 am on your day of departure.

Inclusive Drinks

Drinks are inclusive from 3 pm on arrival day and from 8.30 am every other day until the close of bars, and up to 10.30 am on your departure day. We actively discourage irresponsible drinking and so drinks with ultra-high Alcohol By Volume or caffeinated drinks, such as Shots, Liquors and Energy Drinks, are not included. We also carry a list of premium items to pay with touchless card payment, for alternatives to all the popular brands already included free.

Full Board

Breakfast is available from 8.30am to 10.30 am, with snacks such as sandwiches, jacket potatoes, salads, hot dishes and other light options available from 11 am to 4pm, all delivered to your Private Lounge or your table in the Restaurant. Your three-course evening dinner will be delivered to your Private Lounge or served to your table in the Restaurant.

Private Lounges

In our Private Lounges, you’ll find a ‘magic fridge’ stocked throughout your break by the fridge fairies, with self-serve beers, wines and soft drinks, with our compliments. We will also provide coffee, tea and fresh milk. Just let us know if you have any dietary requirements prior to arrival. Private Lounges are available for bookings with a minimum of 4 persons or more (6 or more Peak Summer), at a small supplement.

Sports & Activities

Because of reasons such as refurbishment, breakdown, scheduling, health and safety considerations, demand etc., we reserve the right to close or restrict certain activities and sports without prior notice or refund. Some activities and sports listed may not be available on all breaks. If you feel a certain sport or activity is a primary reason for selecting your Potters break you are requested to confirm this in writing prior to arrival. Please note, many activities come with a degree of risk and guests are advised to take care as participation is undertaken purely at your own risk.

We use an online Activities Booking System and operate a fair usage policy. Please be mindful of other guests and always cancel bookings if you change your mind.

Birthdays, anniversaries and special occasions

If you are planning a significant occasion, our team is here to help you make it extra special. We can organise in-room treats, balloons, streamers, drinks, cakes, flowers and much more. What we can offer is only limited by your imagination. Just call our celebrations team on 0333 3207 418 and let us help you turn your short break into a memorable occasion. Resident Photographer, Social Media Pictures and Videos Pictures and videos are shot on Resort for publication on our website, in our marketing materials and on our social media channels. If you would rather not appear then please make this known to the photographer/videographer at the time.

Wifi

Wifi is provided free of charge, but availability and strength is not guaranteed and is provided subject to third party terms and conditions which can be accessed when using the system.

Only devices with a web browser and an ability to be able to connect to a public service can access the Potters Wifi network. We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party has illegally downloaded content or otherwise engaged in unlawful activity whilst using this facility.

Courtesy and Respect

Our team works hard to look after you during your break and will always be kind and polite. Please show them the same courtesy. Inappropriate behaviour, including verbal abuse, uninvited physical contact, or any other discourteous behaviour will not be tolerated. We would hate to see it happen, but if any persistent bad behaviour, towards other guests or members of our team, is reported, we will ask those guests to leave the Resort. In these circumstances, no refund will be made.

Smoking

In accordance with government legislation, smoking is not permitted in any enclosed public space. For the comfort and benefit of our guests who wish to smoke, external covered areas are available. Electronic cigarettes and equivalents are permitted in certain areas of the Resort, but please be considerate to other guests. Our full policy is available on request.

Single-sex parties

We will accept single-sex parties up to a maximum of 6. However, please note our sales team will flag any bookings where they believe that the drinks element of our All-Inclusive breaks is the sole or primary reason for the party’s booking, so please don’t take offence if they ask some additional questions. As a general rule, we will not accept hen or stag parties.

If your booking is accepted, we will send you a code of conduct form, which outlines our strict policy for single-sex parties and which we will require you to return to us, signed and on behalf of your party, for confirmation that you accept our policy. We very much want our guests to have fun and enjoy a drink with friends and loved ones in a family-friendly environment without the worry of racking up a big bill at the end of their break; therefore, if we believe that your intention for booking a break at Potters is otherwise, your booking will be refused.

Free-to-enter bowls tournaments

Our bowls tournaments are available on most midweek breaks, outside of school holidays, and our reservations team will ask you at the time of booking if you would like to participate. It’s important to register at the time of booking, as the tournaments are planned and it is not possible to enter the tournament at late notice. You’ll enjoy three guaranteed games up to 75 mins each, following which the best performing teams will move into the knockout stages.

Keeping you safe

All government guidance is strictly adhered to, and we have been awarded the VisitEngland “We’re Good To Go” certification, which is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

For as long as we are all living under the cloud of Coronavirus, Potters will stand as a beacon of excellence, allowing you to get away and enjoy a much needed short break with friends and loved ones in a safe and, above all else, FUN environment.

Special Assistance

It is important for guests requiring special assistance to discuss your requirements with our experienced team prior to confirming your booking, to avoid any misunderstandings that could lead to disappointment. We will be able to advise you on the suitability of our Resort, accommodation and facilities, plus discuss any reasonable requests for equipment.

Telephone Calls

Calls to our Reservations Team are charged at standard national rate and, in many cases, count towards your inclusive minutes on landline and mobile contracts. Because we want to ensure that our service is exemplary, we may monitor or record calls. We hope you don’t mind.