Committed to delivering a safe environment for team members and guests
One of our highest priorities is the health, safety, and security of our guests and team members. COVID-19 has changed the way we live, and we have adjusted our daily operations to fit within the new normal. In response to this, a team of experts have reviewed our existing health and safety processes and developed new safety protocols. These in-depth cleanliness and disinfection protocols ensure your safety and peace of mind throughout your All-Inclusive Potters break.
Social Distancing & Face Coverings
From Thursday 27th January 2022, government rules on face coverings will be lifted and guests will no longer be required to wear masks on Resort. However, we still encourage you to take appropriate personal responsibility and continue to help protect your fellow guests and our team, with the overall aim of “reducing risk to the lowest reasonably practical level”.
We also ask that you wash and sanitise your hands regularly and maintain reasonable space between yourselves and other guests where it is practically possible for you to do so.
We are constantly reviewing the government advice regarding social distancing and face coverings and will change our measures accordingly. Please therefore refer to your Pre-Arrival Email for the latest information.
For your safety, we have robust cleaning protocols in our communal toilets, but with your own personal toilets in your accommodation, you are never too far away from a comfort break!
Increased Cleaning and Disinfecting
Our cleaning team has received additional training, paying particular attention to high-touch items. Normally they are our unseen heroes, working through the night to make everything spotless. Now though, you will see them about, as the frequency of cleaning and sanitising has been increased, so do say ‘hello’. Coin-operated activities such as pool and ten-pin bowling have sanitised wipes to use before play.
We have kept our protective screens in Reception, The Sports Kiosk, Palms and Aphrodite. This is for the continued safety of you and our team. We will keep them clean so that the screens can’t hide our smiles.
We have increased the number of alcohol-based hand-sanitising stations.
Welcome Pack and Room Keys
Your welcome pack will include your room key. Everything handed to you has been prepared to strict hygiene standards.
All linen will be washed at a higher temperature than normal to ensure optimal disinfection.
We would hate our toiletries to go to waste and so, at the end of your break, please feel free to take any shampoo or soap that you have not used home with you.
Pop In Shop
When browsing in our Pop In Shop, we ask that you do not touch any item unless you intend to buy it.
Drinks can be obtained from either designated ordering points where your drinks will then be delivered to your table, or bar counters, depending on the venue. If you have a booking, our Pre-Arrival Information will confirm service times. You will be asked to pay for any purchases not included in our All-Inclusive menu of drinks.
Aphrodite Beauty Studio / Palms Health and Fitness Club
These facilities will be available to book, but stringent safety and hygiene protocols are in force to ensure your safety. These will be relayed to guests on arrival and when booking these facilities.
Our team has had intensive additional training to ensure that strict procedures are followed when serving food and beverages. Our new protocols build on our existing 5-Star hygiene rating.
All guests will be issued a wristband on arrival which we ask you to keep visible. This is an added precaution to ensure that visitors and suppliers are identified and their access to the main body of the Resort is restricted.