Potters retains five star rating for 18 consecutive years

News From Resort

| 3 min read

Wow! Once again we have been awarded five star status for the eighteenth consecutive year in the holiday village category in the Visit England quality grading scheme for hospitality excellence.

The assessors visited Potters during our busy festive period and our incredible team once again ensured that we retained our five star rating. Every single member of the Potters team works so hard and it is their friendliness, attention to detail and hard work that helped us to bowl over the assessors.

In the quality assessment scheme, Visit England looked at cleanliness, quality and maintenance of facilities, choices available, customer service and friendliness.

As the first five-star recipient of this category, Potters has held the Holiday Village grading the longest.

We never rest on our laurels when it comes to receiving this status and are delighted to have earned the rating for the 18th consecutive year.

As you know, millions of pounds is reinvested back into Potters every year so that we can continue to wow you, as well as spending millions on entertainment every year and having 600 members of the team to look after you on your break.

As we celebrate our centenary in 2020, receiving confirmation of the five-star status means we have even more reason to celebrate!  

Here’s some recent comments from guests on TripAdvisor in November 2019…

Sandra O – “Just returned from Potters. Can never fault the staff from maintenance, reception, catering to room attendants, who are friendly and welcoming. Spectacular Broadway & Beyond show, Christmas Spectacular, panto… the entertainment staff I would say are better than West End performers. Mark Brewer and the rest of the team kept us entertained prior to lunch with fantastic quizzes and games. The food was great with a wide choice, which looked and tasted amazing.”

Karen S – “The Resort is spotless and everything, from the entertainment to the staff, made this break perfect. Our waiter, Chris, was great and never once was he without a smile. Well done Potters.”

Gary J – “What a place…loved it. There was a party of 14 of us. There is so much you can join in with and it’s fun all the way. We had the drinks package. WOW…two nights of good fun and entertainment. It’s a must again for next year.”

Helen H – “Second visit and loved it so much. Nobody can ever get bored in this place. So much to do that you need to make a choice as you can’t fit it all in. Food is fabulous, staff are brilliant and rooms are so comfortable. The nigh entertainment is as good as West End shows. Can’t wait to go back.”

Clairedanny – “This will be our fifth time to Potters. We have been different times throughout the years in various months and every time has been perfect. The kids love it, along with the older family members, the entertainment crew work so hard and excel in putting a smile on everyone’s face. I’ve been to some wonderful hotels across the world but nothing beats Potters.”