FAQs

Please find below some of the most frequently asked questions from new and returning guests. Many relate to the details surrounding our All-Inclusive offering, whilst others are in direct response to the evolving Coronavirus pandemic.

What exactly is a new Potters Break about?
What does All-Inclusive mean?
Does the rule of six affect my plans?
Will Potters close for the night at 10pm?
Will guests need to wear a face covering?
When are face coverings not necessary?
How will check-in work?
Do you accept bookings from single-sex parties?
When and what drinks are included?
What Food is included?
What is a Private Lounge?
Do I have to stay in my Private Lounge?
Are the Private Lounges included in the break price?
What happens at dinner time?
What if my party size is under 4?
What's The South Terrace?
What Entertainment is included?
How do I register to play in the bowls tournament?
Can I enjoy all this and remain safe?
What about Accommodation?
Do I need to bring towels?
Are hairdryers available?
Is there a fridge in my room?
What if I forget to pack something?
What if I want to really pamper myself?
I have limited mobility. Will this be a problem?
What facilities can we use?
Can we borrow equipment for sports facilities?
Can I venture on Resort?
Can I venture off Resort?
Will Palms be open?
Is the shop open?