The Guarantee is free of charge and applies to all existing and new bookings for 2020 and 2021.
In the event that:
You consider it unsafe to come on holiday due to a continuing threat of Coronavirus.
You are unable to travel due to sickness and/or isolation due to a Coronavirus outbreak.
The UK Government impose restrictions on travel due to a Coronavirus outbreak.
If Potters Resort is closed due to a Coronavirus outbreak or Government instruction.
We guarantee at any point between 28 days and 3 days prior to arrival, you can:
Transfer your holiday to new dates in 2020 or 2021, free of charge.
If you don’t know your new dates, we will transfer your booking payment to our secure holding account as a Future Credit for use at a later date, again free of charge.
Cancel your booking and receive a full refund.
You will be able to transfer or cancel within the period of 28 days and 3 days prior to arrival.
Should the UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you.
All other booking terms and conditions remain unchanged.
If you choose to transfer your break to different dates, should your new break be cheaper than your existing booking, you can choose to use the difference as part payment for a future holiday or have it refunded. Should your new holiday be more expensive, you will be charged the difference, minus 10% of the difference.
If you choose to cancel your booking, you can only do this by calling us.
The Potters Resort Coronavirus Book with Confidence Guarantee is available until further notice.
Potters Resort Cancellation Protection Cover is a separate offer and remains available at the same time as this Guarantee, providing additional peace of mind should you have to cancel for other illness, bereavement or redundancy.