Pre-Arrival Information

We can’t wait to welcome you to Potters Resorts Hopton-on-Sea for Swish 2022, and here’s everything you need to know. We'd ask you to read this information in full to ensure your break goes smoothly.

As the lead name on your booking, we'd also ask you to please share this important information with all members of your party.

Before The Event

Option One

1. Prepare your Photo ID.
2. Order your free lateral flow, home testing kits: www.gov.uk/order-coronavirus-rapid-lateral-flow-tests

Option Two

ONLY if you’ve tested positive for COVID-19 in the last 90 days (since 20th November 2021) and you’re now feeling well and have stopped self-isolation;

1. Prepare your Photo ID.
2. Obtain your positive PCR result. If you don’t have this, then please refer to option one.

On Arrival Day (Friday 18th February)

Option One

1. Take a lateral flow test AND record your results via the NHS: www.gov.uk/report-covid19-result
2. Have to hand your recorded results (either an email or text message from the NHS) with your name and negative test result DATED THE 18TH FEBRUARY.
3. Prepare your Photo ID.

Option Two

1. Have to hand your positive PCR COVID-19 result from the last 90 days
2. Prepare your Photo ID.

Checking-In

Please follow these steps to ensure your arrival goes without a hitch:

1. Check in starts from 2.00pm, please refer to your booking confirmation as to your allocated time of arrival. Please arrive within 15 minutes either side of your allocated check in time slot, as advised on your booking confirmation. So, if your booking confirmation states a 15:00 check in, you should aim to arrive between 14:45 and 15:15. In all circumstances, keys for accommodation will not be available before 15:00.
2. When you arrive, you’ll be guided (in your car) to the Black Rock Grill car park, where you’ll stay in your vehicle to obtain your welcome pack and, if arriving after 3.00pm, your keys to your accommodation.
3. You can then park your car and head to the main resort.
4. Please follow the signs to the Swish check-in desk
5. You’ll be asked to provide your photo ID, negative lateral flow test result or positive PCR result from the last 90 days
6. You’ll be handed your wristband and can start to enjoy your break. Bars will be open on arrival and your drinks inclusive element is available from 3.00pm.

On Resort

We ask that, during your break with us, you take appropriate personal responsibility and continue to help protect your fellow guests and our team. As such, we ask that you wash and sanitise your hands regularly and maintain reasonable space between yourselves and other guests where it is practically possible for you to do so.

As a business, we remain cautious during this ongoing pandemic and you will see that we’re continuing with some adapted measures to help further protect you, our guests and also our team. Such measures include some of our team in close guest contact areas continuing to wear protective face masks, reducing touch points and deep cleaning the Resort in between guests departing and guests arriving on each break.

It’s important to note that we may adapt these measures, or introduce new ones, where we see fit in order to continue to provide a safe environment for our guests and team, so all information above and below is subject to change at any time. We would therefore ask for your patience in the event of any unexpected delays, but please be assured we will have all hands on deck to ensure your enjoyment.

Reception is open from 8:00 to 20:00 and can also be contacted by calling 01502 734340. Outside of these times, you can call 07810 266588 to speak to our Security Team, who are also contactable via the yellow emergency phones around the Resort.

Enjoying a Drink

Our All-Inclusive Breaks mean that drinks, that pesky cost that so often adds up on your holiday, are included throughout your stay, from 15:00 on your arrival day, and from 8:30 on each full day of your break to close of bars, up until 10:30 on your departure day.

During your break, a drinks service will be available in the Garden Bar and Bowlers Bar from designated ordering points, where your order will be taken and your drinks delivered to your table. Drinks service in the Atlas Theatre in the evenings for the evening entertainment will be available directly from the Atlas Bar. In addition, you’ll also be able to help yourself to chilled bottles of still water from The Garden Bar or the sides of the Bowlers Bar floor area.

If you’re aiming for a full house during evening bingo in our Atlas Theatre, please ensure you have ordered and received your drinks from one of our designated ordering points, before making your way to the Atlas Theatre.

Our Policy

While our breaks are inclusive of drinks, we welcome guests who consider this particular element secondary to the safe surroundings, variety of inclusive entertainment, delicious food, activities, sports and a host of leisure facilities. We discourage irresponsible drinking and as such, drinks with ultra-high Alcohol by Volume or caffeinated drinks such as shots, liquors or energy drinks, are not included.

Our team is trained to acknowledge guests partaking in sensible drinking, and will refuse service to anyone they believe is drinking to excess. We encourage people to enjoy a drink with friends and loved ones and, most importantly, HAVE FUN!

Dining

If you haven’t already advised us of the special dietary requirements of any members of your party such as gluten free, vegetarian, vegan, or of course, any allergies, please get in touch in the next 24 hours so we can make sure their needs are catered for. On arrival, please visit our Restaurant Team as early as possible and no later than 17:00 to discuss your specific requirements with our chefs, as they will be busy during service.

Please wait to be seated at your allocated table for all meals upon your arrival at the Restaurant. You will not be required to pre-order during your stay.

All meal times will be listed on your break programme, which is included as part of the Welcome Pack you receive during your check-in.

Entertainment

Our super talented team is here to entertain live, in the Atlas Theatre and in the Garden Bar, as well as through 'Potters Live' which is streamed to accommodation, restaurants and around the Resort.

Booking For 2023

To re-book Swish for 17th - 20th February 2023, please visit the Booking Lounge between 9am-4pm on Saturday and Sunday and from 9am on Monday morning.

Alternatively, you can visit www.cerocescape.com/swish/ to complete an online booking form.

Activities & How to Book

In addition to our day and night programme, there’s a variety of activities and facilities for you and your party to enjoy. Please be aware that activities are subject to availability and are available to book on a first-come-first-served basis. As such, we cannot guarantee that you will always be able to book your chosen activity.

Upon arrival, you’ll be given a daily entertainment programme which will contain the information you need to be able to book activities using our activities booking system via smartphone or tablet. Bookable activities will be highlighted and for those without a suitable device, please visit our Reception or the Sports Kiosk.

To be fair to all, we kindly request each guest not to book more than one bookable session per activity, per day and to cancel any session you can no longer attend. Email and SMS reminders are sent shortly before each booked session.

Please register for our Activity Booking System on your arrival day. Head to pottersfun.com where you will be asked to enter your details including your booking reference number and room number so please have your welcome pack to hand. Bookings can be made from 8:30 on each full day of your break, for that day.

During peak times, if you are experiencing issues with WiFi on Resort, you may find it easier to switch to mobile data. Or use WiFi in the communal areas on Resort such as the Bowlers Bar where WiFi tends to be stronger.

If you wish to enjoy a non-instructor led activity such as tennis, bowls, snooker, badminton, etc on your arrival day please visit the Sports Kiosk between 14:00 and 18:00 to collect equipment, or if you’d like to swim, Palms is open until 19:30 with last entry into the pool/gym at 18:45.

Some activities do not need to be booked at all. You can simply go to the Sports Kiosk to collect equipment and away you go. Non-bookable activities include adventure golf, pitch and putt golf and frisbees.

If at all possible, you should bring your own equipment for any sports you may wish to play, subject to them being available. However, if you are unable to do so, we will still be able to provide equipment and items will be thoroughly cleaned after each use.

Accommodation

We will be operating a daily housekeeping service (excluding Bungalows on Sundays), however if you do not wish for your accommodation to be serviced during your stay then please advise Reception as soon as possible after your arrival.

If you choose not to have your accommodation serviced, but require any fresh towels, toiletries, or tea, coffee, sugar, etc, replenished, then these are available from Reception for collection or alternatively, we can deliver them to your accommodation if you prefer.

Departure

As we will have done prior to your own arrival, we need to fully sanitise rooms and the entire Resort before allowing access to new guests. For this reason we must insist all accommodation is vacated by 10:00 and that everyone has left the Resort by 12:00 on your day of departure. All keys can be returned to the dropbox upon exiting the Resort for your convenience.

Other Helpful Info

Now we’ve given you all the essential info for your break, we trust you will enjoy a wonderful stay with us here on the Norfolk coast. But here’s a few handy tips to make your stay even more memorable. Just click on the links provided below.

Open daily from 9:00 to 20:00 (with the exception of Mondays and Fridays, where it’s closed between 10:30 and 14:00), our shop offers a selection of gifts and any supplies you may have forgotten to bring with you. We also offer a selection of jigsaws and other fun ideas (board games are also available for purchase from Reception).

Get pampered by our professional team with a range of treatments and products. Call 01502 734343 to discuss and make your salon appointments (we recommend you do this prior to your arrival to Resort).

Our swimming pools and gym facilities are open from 7:45 to 19:30 every day except for Mondays and Fridays, when it opens at 9:45. Please note maximum bather numbers are in place for swimming pool usage for health and safety and as such it is subject to availability at any given time.

Children aged 8 and under must be accompanied by a responsible adult in the water at all times, regardless of swimming ability. Children aged 9-12 must be supervised by a responsible adult from the pool or poolside, again, regardless of swimming ability. Children aged 13 or above require a responsible adult to be within our Palms Health & Fitness Club.

During your break, you may choose to spend some of your time exploring the local area. We’re lucky to have many popular attractions within a short drive of Potters Resort, with a variety of interests in mind.

We’re confident the above information about your imminent arrival is pretty comprehensive, but we’ve also compiled a list of your most asked questions to help.

We trust the above information has been helpful and answered any last minute questions you might have. If we’ve not quite ticked every box, please feel free to contact our friendly team on 0333 3207 407.

We can't wait to see you, and may we take this opportunity to thank you for your support and for reading this important information, as well as to wish you a safe journey to the Norfolk coast.

The Potter Family