Pre-Arrival information for Families

We can’t wait to welcome you to Potters Resorts Hopton-on-Sea for your All-Inclusive Break, and here’s everything you need to know. We'd ask you to read this information in full to ensure your break goes smoothly.

As the lead name on your booking, we'd also ask you to please share this important information with all members of your party.

First things first, a few important pre-arrival questions...

1. Do you need to tell us about any additional dietary requirements or special assistance required, that you didn't already mention at time of booking?
2. Has anyone in your party been diagnosed with Covid-19 in the last 14 days?
3. Does anyone in your party have the following symptoms: a high temperature, a new continuous cough and/or loss or change to sense of smell or taste?

Arrival at Resort / Check In

Please follow these steps to ensure your arrival goes without a hitch:

1. Please arrive within 15 minutes either side of your allocated check in time slot, as advised on your booking confirmation. So, if your booking confirmation states a 15:00 check in, you should aim to arrive between 14:45 and 15:15. In all circumstances, keys for accommodation will not be available before 15:00.
2. When you arrive, please stay in your vehicle and follow the signs to check in, which will take place whilst you and those with you remain in your car.
3. Our dedicated Reception Team will greet you and present you with your Welcome Pack containing essential information about your stay, wristbands and keys to your accommodation if available.
4. Once you’ve checked in safely, please go directly to your recommended car park.
5. Put on your wristbands that we’ve provided in your Welcome Pack. We ask that you wear these throughout your stay, as they easily indicate to our team that you are a bona fide residential guest.
6. Have an amazing break!

(If you’re arriving by coach, please refer to the specific arrival information provided with your luggage labels.)

On Resort

We ask that, during your break with us, you take appropriate personal responsibility and continue to help protect your fellow guests and our team. As such, we ask that you wash and sanitise your hands regularly and maintain reasonable space between yourselves and other guests where it is practically possible for you to do so.

As a business, we remain cautious during this ongoing pandemic and you will see that we’re continuing with some adapted measures to help further protect you, our guests and also our team. Such measures include some of our team in close guest contact areas continuing to wear protective face masks, reducing touch points and deep cleaning the Resort in between guests departing and guests arriving on each break.

It’s important to note that we may adapt these measures, or introduce new ones, where we see fit in order to continue to provide a safe environment for our guests and team, so all information above and below is subject to change at any time. We would therefore ask for your patience in the event of any unexpected delays, but please be assured we will have all hands on deck to ensure your enjoyment.

Reception is open from 8:00 to 20:00 and can also be contacted by calling 01502 734340. Outside of these times, you can call 07810 266588 to speak to our Security Team, who are also contactable via the yellow emergency phones around the Resort.

Enjoying a Drink

Our All-Inclusive Breaks mean that drinks, that pesky cost that so often adds up on your holiday, are included throughout your stay, from 15:00 on your arrival day, and from 8:30 on each full day of your break to close of bars, up until 10:30 on your departure day.

During your break, a drinks service will be available in the Garden Bar and Bowlers Bar from designated ordering points, where your order will be taken and your drinks delivered to your table. Drinks service in the Atlas Theatre in the evenings for the evening entertainment will be available directly from the Atlas Bar. In addition, you’ll also be able to help yourself to chilled bottles of still water from The Garden Bar.

If you’re aiming for a full house during evening bingo in our Atlas Theatre, please ensure you have ordered and received your drinks from one of our designated ordering points, before making your way to the Atlas Theatre.

Please note: Potters Resorts do not serve alcohol to anyone under the age of 18, or appears to be under the age of 18. If you are aged between 18 and 25, please ensure you have acceptable ID which includes either of the following: photocard driving licence, passport, or proof of age card that bears the PASS hologram. Anyone aged between 18 and 25 can check their ID with the reception team on arrival for age verification that will be valid for their break.

Our Policy

While our breaks are inclusive of drinks, we welcome guests who consider this particular element secondary to the safe surroundings, variety of inclusive entertainment, delicious food, activities, sports and a host of leisure facilities. We discourage irresponsible drinking and as such, drinks with ultra-high Alcohol by Volume or caffeinated drinks such as shots, liquors or energy drinks, are not included.

Our team is trained to acknowledge guests partaking in sensible drinking, and will refuse service to anyone they believe is drinking to excess. We encourage people to enjoy a drink with friends and loved ones and, most importantly, HAVE FUN!

Dining

If you haven’t already advised us of the special dietary requirements of any members of your party such as gluten free, vegetarian, vegan, or of course, any allergies, please get in touch in the next 24 hours so we can make sure their needs are catered for. On arrival, please visit our Restaurant Team as early as possible and no later than 17:00 to discuss your specific requirements with our chefs, as they will be busy during service.

Please wait to be seated at your allocated table for all meals upon your arrival at the Restaurant. You will not be required to pre-order during your stay.

All meal times will be listed on your break programme, which is included as part of the Welcome Pack you receive during your check-in.

Entertainment

Our super talented team is here to entertain live, in the Atlas Theatre and in the Garden Bar.

Day and night, you'll never be too far from being entertained by lots of familiar faces on Resort. Our entertainment is designed to complement your holiday, whether it be live music as the perfect background to your evening, or our main show in the Atlas Theatre.

Breaks as far as December 2024 are on sale at Hopton-on-Sea and continue to fill fast, so don't leave your next break to chance. You can book now online or call our friendly team on 0333 3207 414.

Alternatively, if you’d prefer to speak to a member of our team, you can use the live chat feature on our website, and we will be delighted to assist you.

Five Lakes

3 and 4 night All-Inclusive Breaks until December 2024 are now on sale for Potters Resorts Five Lakes in Essex, which you can also book by speaking to a member of our sales team if you would like a short break that’s Exclusively for Adults.

Activities & How to Book

Upon arrival to Resort, you’ll be given a full programme listing all the fantastic entertainment, sports and activities available during your break. On your arrival day if you wish to enjoy a non-instructor led activity such as tennis, bowls, snooker, badminton, etc please visit the Sports Kiosk between 14:00 and 21:00 to collect equipment. Palms is open until 19:30 with last entry into the pool/gym at 18:45.

Bookings for the following sporting activities can be made at the Sports Kiosk each Tuesday, Wednesday, Thursday, Saturday and Sunday.

Badminton, Pickleball, Short Tennis, Tennis, Squash, Snooker, Darts, Bowls, Petanque, and Table Tennis - bookings can be made from 08:15.

Air Rifle and Archery morning sessions can be booked from 08:15, and afternoon sessions from 12:15.

To be fair to everyone please do not overbook and please let the Sports Kiosk know if you need to cancel a booking so that other guests can take your place.

If at all possible, you should bring your own equipment for any sports you may wish to play. However, if you are unable to do so, we will be able to provide equipment, and will ensure the items are thoroughly cleaned after each use.

With so much space to explore, you may also want to bring along some outdoor footwear and clothing for any walking you wish to do, or outdoor activities you’d like to take part in. Please be aware that closed shoes are required to participate in certain activities.

Accommodation

We will be operating a daily housekeeping service (excluding Bungalows on Sundays), however if you do not wish for your accommodation to be serviced during your stay then please advise Reception as soon as possible after your arrival.

If you choose not to have your accommodation serviced, but require any fresh towels, toiletries, or tea, coffee, sugar, etc, replenished, then these are available from Reception for collection or alternatively, we can deliver them to your accommodation if you prefer.

Departure

As we will have done prior to your own arrival, we need to fully sanitise rooms and the entire Resort before allowing access to new guests. For this reason we must insist all accommodation is vacated by 10:00 and that everyone has left the Resort by 12:00 on your day of departure. All keys can be returned to the dropbox upon exiting the Resort for your convenience.

Other Helpful Info

Now we’ve given you all the essential info for your break, we trust you will enjoy a wonderful stay with us here on the Norfolk coast. But here’s a few handy tips to make your stay even more memorable. Just click on the links provided below.

Open daily from 8:00 to 20:00 (with the exception of Mondays and Fridays, where it’s closed between 10:30 and 14:00), our shop offers a selection of gifts and any supplies you may have forgotten to bring with you. We also offer a selection of jigsaws and other fun ideas (board games are also available for purchase from Reception).

Get pampered by our professional team with a range of treatments and products. Call 01502 734343 to discuss and make your salon appointments (we recommend you do this prior to your arrival to Resort).

Our swimming pools and gym facilities are open from 7:45 to 19:30 every day except for Mondays and Fridays, when it opens at 9:45. Please note maximum bather numbers are in place for swimming pool usage for health and safety and as such it is subject to availability at any given time.

Children aged 8 and under must be accompanied by a responsible adult in the water at all times, regardless of swimming ability. Children aged 9-12 must be supervised by a responsible adult from the pool or poolside, again, regardless of swimming ability. Children aged 13 or above require a responsible adult to be within our Palms Health & Fitness Club.

During your break, you may choose to spend some of your time exploring the local area. We’re lucky to have many popular attractions within a short drive of Potters Resorts Hopton-on-Sea, with a variety of interests in mind.

We’re confident the above information about your imminent arrival is pretty comprehensive, but we’ve also compiled a list of your most asked questions to help.

We trust the above information has been helpful and answered any last minute questions you might have. If we’ve not quite ticked every box, please feel free to contact our friendly team on 0333 3207 407.

We can't wait to see you, and may we take this opportunity to thank you for your support and for reading this important information, as well as to wish you a safe journey to the Norfolk coast.

The Potter Family