We can’t wait to welcome you to Potters Resort for a Summer of Fun, and here’s everything you need to know about your upcoming Break. We'd ask you to read this information in full to ensure your break goes smoothly.
As the lead name on your booking, we'd also ask you to please share this important information with all members of your party.
First things first, a few important pre-arrival questions...
- Do you need to tell us about any additional dietary requirements or special assistance required, that you didn't already mention at time of booking?
- Has anyone in your party been diagnosed with Covid-19 in the last 14 days?
- Does anyone in your party have the following symptoms: a high temperature, a new continuous cough and/or loss or change to sense of smell or taste?
If your answer to any of the above is "Yes" then please call us on 0333 3207 407 at your earliest convenience, and before the day of your arrival, so our team can help.
Arrival at Resort / Check In
Please follow these steps to ensure your arrival goes without a hitch:
1. Please arrive within 15 minutes either side of your allocated check in time slot, as advised on your booking confirmation. So, if your booking confirmation states a 15.00 check in, you should aim to arrive between 14.45 and 15.15. In all circumstances, keys for accommodation will not be available before 3.00pm.
2. When you arrive, please stay in your vehicle and follow the signs to check in, which will take place whilst you and those with you remain in your car.
3. Our dedicated Reception Team will greet you and present you with your Welcome Pack containing essential information about your stay, wristbands, keys to your accommodation and your Private Lounge (if applicable).
4. Once you’ve checked in safely, please go directly to your recommended car park.
5. Put on your wristbands that we’ve provided in your Welcome Pack. We ask that you wear these throughout your stay, as they easily indicate to our team that you are a bona fide residential guest.
6. Have an amazing break!
Following the government’s latest update regarding lifted restrictions from the 19th July 2021 we ask that, during your break with us, you take appropriate personal responsibility and continue to help protect your fellow guests and our team, with the overall aim of “reducing risk to the lowest reasonably practical level”.
As such, we ask that you wash and sanitise your hands regularly and maintain reasonable space between yourselves and other guests where it is practically possible for you to do so.
As a business, we remain cautious during this ongoing pandemic and you will see that we’re continuing with some adapted measures to help further protect you, our guests and also our team. Such measures include some of our team in close guest contact areas continuing to wear a protective face mask, a drinks table service and pre-booking of many activities (more information below), reducing touch points and deep cleaning the resort in between guests departing and guests arriving on each break.
It’s important to note that we may adapt these measures, or introduce new ones, where we see fit in order to continue to provide a safe environment for our guests and team, so all information above and below is subject to change at any time. We would therefore ask for your patience in the event of any unexpected delays, but please be assured our team is ready and we will have all hands on deck to ensure your enjoyment.
With a choice of indoor and outdoor areas available for your relaxation, including our South Terrace and Family Green, please ensure you bring along some warm clothing and blankets too if you so wish, which are welcomed in any of our outdoor spaces.
Reception is open from 8.00am to 8.00pm and can also be contacted by calling 01502 734340. Outside of these times, you can call 07810 266588 to speak to our Security Team, who are also contactable via the yellow emergency phones around the resort.
NHS Test & Trace
While there is no legal obligation to obtain your details, we have kept numerous QR codes in internal areas, which are deemed areas where people gather. To support Test & Trace, we would kindly ask you to scan these codes if you expect to be in that area for more than fifteen minutes.
Enjoying a Drink
Our All-Inclusive Breaks mean that drinks, that pesky cost that so often adds up on your holiday, are included throughout your stay, from 3.00pm on your arrival day, and from 8.30am on each full day of your break to close of bars, up until 10.30am on your departure day.
During your break, a drinks service will be available for indoor areas between 8.30am to 6.00pm, from designated ordering points in The Garden Bar and The Bowlers Bar, where our team will take your order and table number, and deliver your drinks to your table. From 6.00pm, drinks service will be available from the bar counter. In addition, you’ll also be able to help yourself to chilled bottles of still water from The Garden Bar.
If you’re aiming for a full house during afternoon bingo in our Atlas Theatre, please ensure you have ordered and received your drinks from one of our designated ordering points, before making your way to the Atlas Theatre.
In our outdoor areas, a bar counter service will be available between 10.30am to 6.00pm on our South Terrace (daily) and our Summer House (excludes Mondays and Fridays) on the Family Green.
If you are dining in our restaurant, a selection of wine is available during our Dinner service. For other drink requirements, please use the above bar service information.
While our breaks are inclusive of drinks, we welcome guests who consider this particular element secondary to the safe surroundings, variety of inclusive entertainment, delicious food, activities, sports and a host of leisure facilities. We discourage irresponsible drinking and as such, drinks with ultra-high Alcohol by Volume or caffeinated drinks such as shots, liquors or energy drinks, are not included.
Our team is trained to acknowledge guests partaking in sensible drinking, and will refuse service to anyone they believe is drinking to excess. We encourage people to enjoy a drink with friends and loved ones and, most importantly, HAVE FUN!
If you haven’t already advised us of the special dietary requirements of any members of your party such as gluten free, vegetarian, vegan, or of course, any allergies, please get in touch in the next 24 hours so we can make sure their needs are catered for. On arrival, please visit our Restaurant Team as early as possible and no later than 5pm to discuss your specific requirements with our chefs, as they will be busy during service.
Breakfast service is available between 8.00am and 10.00am followed by our Lunch menu which offers hot dishes, jacket potatoes and salads between 12.00pm and 2.00pm, and burgers and pizzas from 2.15pm to 4.00pm. For those wanting a quick bite, a selection of sub rolls are also available between 12.00pm and 2.00pm via the bar ordering points in The Garden Bar and The Bowlers Bar.
Dinner will be a delicious 3-course meal with plenty of options to suit even the fussiest of eaters! Times occasionally vary by break, so please refer to your guest programme that you'll be given when you arrive.
And finally, for those late night nibbles, pop along to The Gallery Restaurant between 9.30pm to 10.30pm for a snack, where our team will seat you and take your order.
You will have been allocated dining in either one of our Private Lounges or in one of our Restaurants. If you’re not sure which you have been allocated, just check your booking confirmation and please see below for more details:
If your party has upgraded to one of our Private Lounges, Breakfast can be ordered with our waiting team upon your arrival in the morning.
To order from our Lunch Menu, just push the Service Button in your Lounge when you're ready, and a member of our team will come and take your order.
For your evening Dinner, with the exception of your first meal on arrival (to be ordered on the night), we will place forms in your Private Lounge for you to pre-order for the following night, and your food will be served to your very own dinner party at the time of your choosing.
During meal times, your Private Lounge door will be wedged open to help us serve you swiftly and efficiently, as well as reduce cross contamination and touch points.
Each Private Lounge also provides:
Our team will require access to your Private Lounge to carry out cleaning duties and general servicing. We’ll try to do this when you’re out and about, but this may not always be possible.
Smoking is permitted on the external balconies only and not within the Lounges. Please do not empty ashtrays, as these will be safely emptied and cleaned by our housekeeping team each morning.
If you are dining in one of our restaurants then please wait to be seated at your allocated table for all meals upon your arrival. You will not be required to pre-order during your stay.
Our super talented team is here to entertain live, in the Atlas Theatre, in the Garden Bar or on the South Terrace, as well as through 'Potters Live' which is streamed to Private Lounges, accommodation, restaurants and around the Resort.
Day and night, you'll never be too far from being entertained by lots of familiar faces on Resort. Our entertainment is designed to complement your holiday, whether it be live music as the perfect background to your evening, or our main show in the Atlas Theatre.
The Booking Lounge
Alternatively, if you’d prefer to speak to one of our team in person, you can visit our Booking Lounge on Resort during your stay (situated in the Bowlers Bar), which will be open daily excluding Mondays and Fridays. Opening times may vary so please check during your break.
Activities & How to Book
In addition to our day and night programme, there’s a variety of activities and facilities for you and your party to enjoy. Please be aware that activities are subject to availability and are available to book on a first come, first served basis. As such we cannot guarantee that you will always be able to book your chosen activity.
Upon arrival, you’ll be given a daily entertainment programme which will contain the information you need to be able to book activities using our activities booking system via smartphone or tablet. Bookable activities will be highlighted and for those without a suitable device, please visit our Reception or the Sports Kiosk.
To be fair to all, we kindly request each guest not to book more than one bookable session per activity, per day and to cancel any session you can no longer attend. Email and SMS reminders are sent shortly before each booked session.
Please register for our Activity Booking System on your arrival day. Head to pottersfun.com where you will be asked to enter your details including your booking reference number and room number so please have your welcome pack to hand. Bookings can be made from 8.30am on each full day of your break, for that day.
During peak times, if you are experiencing issues with WiFi on Resort, you may find it easier to switch to mobile data. Or use WiFi in the communal areas on Resort such as the Bowlers Bar where WiFi tends to be stronger.
On your arrival day, if you wish to enjoy a non-instructor led activity such as tennis, bowls, snooker, badminton, etc please visit the Sports Kiosk between 2.00pm and 10.00pm to collect equipment, or if you’d like to swim, Palms is open until 7.30pm.
Some activities do not need to be booked at all. You can simply go to the Sports Kiosk to collect equipment and away you go. Non-bookable activities include adventure golf, pitch and putt golf and frisbees.
If at all possible, you should bring your own equipment for any sports you may wish to play, subject to them being available. However, if you are unable to do so, we will still be able to provide equipment and items will be thoroughly cleaned after each use.
We will be operating a daily housekeeping service (excluding Bungalows on Sundays), however if you do not wish for your accommodation to be serviced during your stay then please advise Reception as soon as possible after your arrival. If you choose not to have your accommodation serviced, but require any fresh towels, toiletries, or tea, coffee, sugar, etc, replenished, then these are available from Reception for collection or alternatively, we can deliver them to your accommodation if you prefer.
As we will have done prior to your own arrival, we need to fully sanitise rooms and the entire Resort before allowing access to new guests. For this reason we must insist all accommodation is vacated by 10.00am and that everyone has left the Resort by 12.00pm on your day of departure. All keys can be returned to the dropbox upon exiting the Resort for your ease.
Other Helpful Info
Now we’ve given you all the essential info for your break, we trust you will enjoy a wonderful stay with us here on the Norfolk coast. But here’s a few handy tips to make your stay even more memorable. Just click on the links provided below.Pop-in-Shop
Open daily from 9.00am to 8.00pm (with the exception of Mondays and Fridays where closed between 10.30am and 2.00pm), our shop offers a selection of gifts and any supplies you may have forgotten to bring with you. We also offer a selection of jigsaws and other fun ideas (board games are also available for purchase from Reception).Aphrodite Beauty Studio
Get pampered by our professional team with a range of treatments and products. Call 01502 734343 to discuss and make your salon appointments (we recommend you do this prior to your arrival to Resort).
Our swimming pools and gym facilities are open from 7.30am to 7.30pm every day except for Mondays and Fridays, when it opens at 9.30am. Please note maximum bather numbers are in place for swimming pool usage for health and safety and as such it is subject to availability at any given time.
Children aged 8 and under must be accompanied by a responsible adult in the water at all times, regardless of swimming ability. Children aged 9-12 must be supervised by a responsible adult from the pool or poolside, again, regardless of swimming ability. Children aged 13 or above require a responsible adult to be within our Palms Health & Fitness Club.
During your break, you may choose to spend some of your time exploring the local area. We’re lucky to have many popular attractions within a short drive of Potters Resort, with a variety of interests in mind.
We’re confident the above information about your imminent arrival is pretty comprehensive, but we’ve also compiled a list of your most asked questions to help.
We trust the above information has been helpful and answered any last minute questions you might have. If we’ve not quite ticked every box, please feel free to contact our friendly team on 0333 3207 407.
We can't wait to see you, and may we take this opportunity to thank you for your support and for reading this important information, as well as to wish you a safe journey to the Norfolk coast.