Website, Cookies & Privacy Policies - Our Contract Promise

Website Policy

The information detailed on this website is for general information purposes only.

Potters Leisure Limited has made all reasonable efforts to ensure that all information provided through the Potters Resort website and associated brands (The Black Rock Grill, Aprodite Beauty Studio, The Sunday Carvery, Potters Abroad, Potters Bowls, Breakaway Club and Palms Health & Fitness) published on the internet is accurate at the time of inclusion. However, there may be inadvertent and occasional errors, including typographical errors for which we apologise. Potters Leisure Limited is in no way liable for any consequences resulting from incorrect or misleading information. Information may also be updated or changed at any time without notice. The information made available on this website by Potters Leisure Limited does not form part of any contract.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Privacy Policy

Please read our Privacy and Contract Promise information carefully as it sets out how Potters Leisure Limited and the brands in its group use your personal information. If you have any questions about this privacy notice or do not agree with it, please contact us by email: data.protection@pottersholidays.com

We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

What does this policy apply to?

This policy covers all information we hold about you, however we obtain it. We collect information at different points during our relationship with you for example, when you browse our website, when you book a break at Potters Resort, when you are on Resort, if you call our Reservation Centre, if you use and sign up for any of our facilities on Resort, when you complete feedback and Customer Happiness surveys, and if you sign up to our marketing communications and/or enter competitions.

What information do we collect and why?

We collect different information depending on what you want to do and how you interact with us. We need to tell you what we use your information for and the legal grounds we have to use it.

Information collected when you use Potters Leisure Limited’s maintained social media, including our websites

Things you doWhat information is collectedWhat is it used forOur Legal Grounds for collecting information
Browse the website (cookies)Information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address. This is done through cookies. See our Cookie Policy for more detail.Improving content and functionality on our website.Legitimate interests of Potters Leisure Limited to improve its services. The level of information gathered is not intrusive as it is only used to determine if the website works well and to enable Potters Leisure Limited to improve its services.
Searching for a breakIf you search for a break we will collect the following information: details of other people; arrival and departure dates; type of accommodation required; and where adapted room are preferred/required.All the information we request from you is needed in order to provide availability and pricing details, in relation to your search.Taking steps at your request, prior to entering into a contract. To ensure we can complete the performance of our contract with you we require you to provide the stated information.
Enter a competitionIf you enter a competition with us we will collect your name, address and contact details.Administration of the competition and to contact you if you have been successful.Legitimate interests of Potters Leisure Limited in running competitions and other promotions.
Enter a competition and consent to receive marketingIf you enter a competition and consent to receive marketing, we will collect your name, address and contact details.Sending direct marketing communications to you.Consent. You have the right to withdraw your consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Sign up to a newsletter and/or marketing communicationIf you request marketing communications we will as a minimum collect your full name and email address.Sending direct marketing communications to you.Consent. You have the right to withdraw your consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Requesting a BrochureIf you request a brochure we will collect your full name, address and email details.Sending a brochure to you and following this up with relevant communications regarding your interest in potentially booking a break at Potters Resort.Legitimate Interest of Potters Leisure Limited. You have the right to withdraw your consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Information collected when you make a booking for a break or Joining a Club
Things you doWhat information is collectedWhat is it used forOur Legal Grounds for collecting information
Booking a breakIf you book a break, we need the following information as a minimum: your name; email address; postal address; telephone number and type; date of birth; details of other people; number and type of accommodation required including adapted or other specific requests; financial details for payment.All of the information we request from you is needed in order to book and provide your break. We cannot provide your break without it. If adapted accommodation is required the information is used to ensure that Potters Resort complies with its obligations under equality legislation, by ensuring you have access to our facilities that are suitable for your needs.Performance of a Contract. To allow us to complete the performance of our contract with you we require you to provide the stated information. We may ask for further details of your specific requirements or disability with additional information so that we can make special arrangements during your break (including in relation to medical care).
Joining a ClubWhen you join a club; whether that be Breakaway, Club Rock, Aphrodite, Palms Health & Fitness, we need the following information as a minimum: your name; email address; postal address; telephone number and type; date of birth; details of other people; number and type of accommodation required including adapted or other specific requests; financial details for payment.All of the information we request from you is needed in order to provide you with the benefits of the specific club you have joined. We cannot provide your club membership without it. In all instances, membership of a specific club will offer wider exclusive benefits to other facilities and brands at Potters Resort who may contact you from time to time to appraise you of any specific information that your membership makes you eligible for.Performance of a Contract. To allow us to complete the performance of our contract with you we require you to provide the stated information. We may ask for further details of your specific requirements or disability with additional information so that we can make special arrangements during your break (including in relation to medical care).

Information collected while you are on your break

Things you doWhat information is collectedWhat is it used forOur Legal Grounds for collecting information
Booking ActivitiesWhen activities are booked whilst at Potters Resort the following information is collected as a minimum: Your accommodation numberThis will be recorded into our central activity systems. It is needed in order to provide the activities that you want and ensure you are safe to do the activity.Performance of our contract with you and to comply with health and safety legislation (where applicable).
Security measures whilst at Potters ResortCCTV is in place across the Resort to monitor and maintain safety of all. Body worn cameras may be used by our security team to capture images and audio in response to certain incidents in accordance with our Body Worn Camera Policy.We use CCTV footage to assist in monitoring and maintaining safety within Potters Resort. Where necessary this footage may also be shared with the authorities for law enforcement purposes. This footage is used to assist in monitoring and maintaining safety within Potters Resort. Where necessary this footage may also be shared with the authorities for law enforcement purposes. Our security team will inform you before turning on their body worn cameras.The legitimate interests of Potters Leisure Limited to ensure the safety of guests and employees, and to assist with law enforcement. This footage may also be used to exercise and defend our legal rights.
Attending Guest ServicesIf you attend Guest Services at Reception during your break to report an issue, fault or complaint the following information is collected, as a minimum: name; address; accommodation details; and nature of the enquiry.This information is used to resolve the enquiry or progress a complaint as appropriate. This will be recorded into the relevant recording systems.  The information is also used in case there is a complaint or claim about the break.The legitimate interests of Potters Leisure Limited to provide customer services and provide you with an appropriate response to your query. We may also use this information in order to exercise and defend our legal rights.
Contacting the Reservations Team at Potters ResortIf you contact our Reservations Team before, during or after your break the following information is collected, as a minimum: name; address; accommodation details; and nature of the enquiry.This information is used to resolve the enquiry or progress a complaint as appropriate. This will be recorded into the relevant recording systems.  The information is also used in case there is a complaint or claim about the break. All call recordings are kept for a period of 7 years and then deleted in accordance with our insurance obligations.The legitimate Interests of Potters Leisure Limited to provide customer services and provide you with an appropriate response to your query. We may also use this information in order to exercise and defend our legal rights.
Medical AssistanceIf you require medical assistance whilst on Resort the following information is collected, as a minimum: name; address; accommodation details; and nature of the medical condition or injury.This will be recorded into our central medical systems and retained in accordance with our retention policy. It is required by law to register a record of attendance by a medical professional.Required by law and in order to exercise and defend our legal rights.
On Resort incidentsRecords of accidents and treatments received.We are required by law to keep a record of accidents and treatments. The information is als