Web Policies

Web & Data Protection Policies

Please find below our Potters Leisure Ltd. Web and Data Protection Policies, which we advise you to read carefully.

Website Policies

The information detailed on this website is for general information purposes only.

Potters Leisure Ltd has made all reasonable efforts to ensure that all information provided through the Potters Resort website published on the internet is accurate at the time of inclusion. However, there may be inadvertent and occasional errors, including typographical errors for which we apologise. Potters Leisure Ltd is in no way liable for any consequences resulting from incorrect or misleading information. Information may also be updated or changed at any time without notice. The information made available on this website by Potters Leisure Ltd does not form part of any contract.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Privacy Policy

This privacy statement sets out how pottersholidays.com complies with European Union data protection requirements. This applies to the entire website. Any changes to these policies will be posted on this page.

You can also access this privacy statement via our homepage and from the bottom of every page by clicking on the appropriate ‘Web & Data Protection Policies’ link.

This website is for personal use to find information about Potters Resort. From time to time we may request personal information pertaining to but not limited to competitions, brochure requests, bookings, balance payment and contacting us. By submitting your details to us you are agreeing to us providing the services you have requested. We adhere to the Data Protection Act 1998 and will not use your personal details without your consent for marketing purposes. Information may be shared with external companies who carry out work on our behalf. Potters Leisure Ltd is committed to respecting your privacy. We have structured our website so that you can visit a majority of the website without identifying yourself or revealing any personal information. Some pages use cookies, a data analysis technique.

Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

By visiting pottersholidays.com you are accepting and consenting to the practices described in this Privacy Notice.

The email address may be used by Potters Leisure Ltd for marketing purposes if you have checked the box stating that you wish to receive emailed news and information from Potters. You can unsubscribe from our email database by clicking on the remove link at the base of each email. Or by sending an email to: unsubscribe@pottersholidays.com

Data Protection

Use of your personal information

Potters Leisure Ltd is notified (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act places obligations on users of personal information and lays down principles for its relevant use. Information has to be processed fairly and lawfully, and you are entitled to know how we intend to use any information you provide.

By making your booking, you agree and confirm that you and all the members of your party give your/their consent for us to process the personal information that you and the members of your party provide in order for us to process your booking and provide you with your holiday.

We will only correspond with the lead customer on the booking or their travel agent/third party representative in respect of your booking. It’s your responsibility to inform all other members of your party what information about them you’re providing to us, and what we’ll use it for. Information about health to enable us to assist with any special needs will only be used for the specific purpose for which you have provided it.

Where you’ve booked your holiday through a travel agent, coach operator or third-party operator, or have asked us to book any additional facilities on your behalf, you should also refer to the relevant third-party provider’s own data protection policy for details of how they will use your personal information.

You agree and consent (on behalf of you and all the members of your party) that we may: a) use your information for statistical, market research and records purposes; b) share your information with other companies within Potters Leisure Limited c) share your information with third party service providers, for example, insurance companies and travel providers; and d) use your information to contact you about other holidays or services, similar to those that you have booked with us, which are facilitated by Potters Leisure, and/or our trading partners.

Where we also have contact details for other people (over the age of 21) on a booking, we’ll use this information to contact them about other holidays or services brought to them by Potters Abroad and Potters Leisure.

Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Who We Share The Information With

We will not sell, distribute or lease your personal information to third parties other than our subsidiaries, affiliates or parent companies.

Storage of Data

We will not store your personal information for any longer than we need to, however we may be obliged by law to store your communications and personal information including activity logs and we may need to show details of these to government or authorised officials upon request. Like many websites, we use log files to monitor the effectiveness of our online marketing programmes.

Access Rights

You have a right to access the personal information that is held about you. To obtain a copy of the personal information that we hold about you, please write to us at the following address enclosing your postal details and a cheque for £10, which we are entitled by law to charge, payable to Potters Leisure Limited:

Data Protection Officer
Potters Resort
Coast Road
NR31 9BX


Information security is very important to us and we have taken many steps to make sure your experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online. Security in our offices Access to your information is restricted in our office. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.


Our website may contain links to let you to visit other websites of interest easily. Once you have used these links to leave our website, you should be aware that we do not have any control over that other website. As such we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy. Potters Leisure Resort is not responsible for any products and/or services featured on any third-party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Notification of Changes to This Policy

If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.


We want to make sure we're giving you the information about privacy and security that you want - let us know what you think. If you have any feedback, questions or concerns, please contact us.

We use the information submitted on this site deliver products and services (i.e. brochures), communicate with you about services and promotional offers, update our records and generally maintain your details.


Our sites use a number of different cookies. Please read on for an explanation of the cookies that we use and why we use them.

What is a cookie?

A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites, the cookie allows us to distinguish you from other users.

These are:

Persistent cookies: Persistent cookies remain on your device until deleted manually or automatically. Session cookies Session cookies remain on your device until you close your browser when they are automatically deleted. Cookies we use and why we use them.

Essential cookies: Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can't operate properly and your on-line experience will be greatly diminished. Some or all of our website may not work at all. Essential cookies include, for example, cookies that enable you to save information in the quotation stage when using this site.

Performance cookies: Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This is important information as it helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is gathered as a "group statistic" e.g. 40,000 people viewed the accommodation page in April, rather than Mr Smith viewed the accommodation page in April. In short, we cannot identify you from performance cookies.

Experience cookies: Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as "web-analytic" cookies to compare the choices you make to those of our other customers so that we can learn from those choices and thus make the web experience more relevant in the future. Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites so we will not be able to ascertain what other sites you are looking at.

Marketing cookies: Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the features and links displayed on them more relevant to visitor demand.

Your right to refuse cookies and what happens if you refuse them You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.